Patients still approve of telehealth, but its popularity has waned, survey finds

December 20, 2021

The COVID-19 pandemic has seen telehealth evolve from a niche curiosity to a mainstream care model, and while it still enjoys widespread popularity, its appeal has dimmed somewhat, finds a new Rock Health report.

On the whole, consumers remain highly satisfied with telehealth. In 2020, 53% of respondents to Rock Health's annual survey said they were more satisfied with live video virtual care than in-person interactions. 

This satisfaction decreased somewhat in 2021, however, with just 43% of respondents reporting the same.

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telehealth graphic